citizenM Transforms the Hotel Guest Experience With Juniper's AI-Driven Network
citizenM shares how Juniper Networks is helping their hotel business thrive.
Today’s guests expect superior services and flawless online access. Watch this testimonial from citizenM to find out why the growing hotel brand chose Juniper Networks to build a reliable network that provides modern connected services, from smart guestrooms to automated common areas.
You’ll learn
How working with Juniper solved citizenM’s previous fragmentation across hotels and visibility issues
How citizenM uses Juniper Marvis® Virtual Network Assistant to stage, deploy, and templatize services across the hotel’s properties in a matter of minutes
Who is this for?
Host
Guest speakers
Experience More
Transcript
0:00 foreign
0:06 Ty we like Innovations and we like
0:09 serving people Citizen M is a global
0:12 company growing continuously and
0:14 steadily and we open three to five
0:16 hotels per year I think we started doing
0:19 the digital first philosophy before
0:21 digital was even a thing the things that
0:24 make Citizen M different is a focus and
0:26 attention to the guest and support that
0:28 with modern technology technology takes
0:31 care of the process that the Ambassador
0:34 use in order for them to focus on the
0:37 guests everything that we do from every
0:40 detail of our experience every design
0:42 every decision that we make is focused
0:45 on our guests
0:46 in the digital world it's possible to do
0:49 a lot of more things if you simplify the
0:51 things
0:52 if you talk about the networks and
0:55 networking Solutions in our hotels
0:57 important thing is that is basically
0:59 invisible this has to be just in the
1:02 background of the whole thing and it has
1:04 to work all the time before Juniper we
1:07 had a lot of fragmentation across our
1:09 hotels and a lot of lack of visibility
1:11 of what is actually happening in our
1:14 properties
1:15 Juniper is giving us literally the way
1:17 to operate to satisfy all parts of our
1:20 process what we implemented starting
1:23 from the Wi-Fi layer during permissed
1:24 access points combined with Marvis Ai
1:27 and all the incredibleness of mist
1:31 I was able to Stage deploy templatize
1:35 every single thing across the different
1:37 properties in about five minutes of work
1:40 compared to a lot of manual clicks and
1:42 labor beforehand so it was actually
1:44 refreshing
1:45 originally I thought I wasn't going to
1:47 get much sleep but actually I slept
1:48 better at night we had a great
1:50 experience with juniper as a partner we
1:53 had people specifically in missed area
1:55 that were working with us on the ground
1:58 24 7.
2:00 it's the missed platform that really
2:02 gives us those advantages that we need
2:04 because it is one tool to look at our
2:08 full stack of network and we believe
2:10 that that can bring the future of
2:12 frictionless Journey every single day I
2:15 guess comes in and the whole process the
2:17 old journey is facilitated by great
2:20 technology
2:22 the working engine repair has been
2:23 awesome
2:24 [Music]
